FAQ – celorabyuae

Q: What skin concerns does the Penta Shot address?

Penta Shot targets multiple concerns such as skin elasticity, lifting, fine lines, pores, and skin texture. Delivering comprehensive anti-aging and firming care.

Q: How often should I use the Penta Shot?

For best results, it's recommended to use the device 2–3 times per week , depending on your skin type and sensitivity.

Q: Is the Penta Shot safe for all skin types?

Yes. The device is designed to be safe and gentle , even for sensitive skin. However, always start on the lowest setting and do a patch test before full use.

Q: Can I use it with any serum or cream?

For optimal results, use it with conductive or water-based serums , ideally those recommended by CELORABY. Avoid oil-based products as they may reduce effectiveness.

Q: How can I receive after-sales service (A/S) if the product malfunctions?

The warranty period for free quality assurance is one year from the date of purchase. Service is available upon product registration . Please note that for certain consumable parts, such as batteries, additional costs may apply even during the warranty period . For full details, refer to the warranty section in the user manual. If you need assistance, feel free to contact our customer support or email us at info@celoraby.com

FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How long does shipping take?

Shipping times vary depending on your location.
Orders are typically processed within 1–3 business days.

- UAE & GCC countries: 2~5 business days
- International orders: 7~14 business days

Please note that delays may occur
during peak seasons or due to customs processing.

Do you ship internationally?

Yes, we offer worldwide shipping. Shipping fees and delivery times may vary based on your location and local customs regulations.
The final shipping cost will be calculated at checkout.

Will I be charged customs or import taxes?

International shipments may be subject to customs fees, duties, or import taxes depending on your country's regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price.

Can I track my order?

Yes! Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can use this number to track your delivery in real time.

FAQ : POTENSION™ PENTA-SHOT

Below are some common questions about Penta-Shot

What skin concerns does the Penta Shot address?

Penta Shot targets multiple concerns such as skin elasticity, lifting, fine lines, pores, and skin texture.
Delivering comprehensive anti-aging and firming care.

How often should I use the Penta Shot?

For best results, it's recommended to use the device 2–3 times per week, depending on your skin type and sensitivity.

Is the Penta Shot safe for all skin types?

Yes. The device is designed to be safe and gentle, even for sensitive skin. However, always start on the lowest setting and do a patch test before full use.

Can I use it with any serum or cream?

For optimal results, use it with conductive or water-based serums, ideally those recommended by CELORABY. Avoid oil-based products as they may reduce effectiveness.

How can I receive after-sales service (A/S) if the product malfunctions?

The warranty period for free quality assurance is one year from the date of purchase. Service is available upon product registration.

Please note that for certain consumable parts, such as batteries, additional costs may apply even during the warranty period.

For full details, refer to the warranty section in the user manual. If you need assistance, feel free to contact our customer support or email us at info@celoraby.com